Have a question? You may find an answer in our FAQs.
But you can also contact us:
Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.
Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.
You can return any item purchased on Shella within 20 days of the delivery date.
I can replace the order without personalization after I receive it in its original condition. Or return the payment if the order is no longer relevant.
Individual(personalization) products are NOT eligible for return or exchange. I can create a new order and send it again with shipping charges.
If you receive an item that is damaged or lost in transit, I will be very upset, but I will recreate your order and ship it to you or refund your payment. Be sure to email me immediately and send a photo of the damaged product.
If I made a mistake, I will correct it (I will create a new product and send it to you or refund the payment). If the error is your fault (the information is incorrect), I will create the order again and send it to you at your expense. Please confirm the cost estimate. I really appreciate every client and the time spent on working with my hands.
I will create an order 3-5 business days (Mon-Fri) and then send it to you. Standard delivery 10-25 days. Express delivery 10-16days.
If it is important to receive on a specific date, please write me about it in the order.
Unfortunately, I cannot influence the speed of the delivery services, but I will try to create an order quickly and send it out earlier.
I create an order in 3 working days without personalization and 7 working days with personalization. (Saturday and Sunday are non-working days). After creating an order with personalization, I will send you a photo for verification and I will wait 24 hours for a response, and only then will I send it. I usually try to create and ship an order as quickly as possible.
Yes, I do wholesale. Contact me.
Yes, of course, I will be happy to help you. Write your text in the order and I will make an inscription or engraving. After creation, I will send you a photo for verification. Feel free to message me if you want something special.Shipping and Delivery.
You can use PayPal account , Debit or Credit card to pay.
Please let me know with your order!
Do not wash in dishwasher - Hand rinse only
Do not machine wash - Wipe with paper towels or a damp cloth only
Do not use in the microwave
Do not use detergents or abrasives
These are handmade and hand painted items that require careful care.
